Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@aquarinse.store. Please note that returns will need to be sent to the following address: 24 Kingshill Avenue, Worcester Park, KT4 8DF, United Kingdom.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@aquarinse.store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once the seal has been broken after delivery. Unopened items with the seal intact can be returned in the normal way.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

United Kingdom 14 day cancellation right

If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it, for any reason and without giving a justification. You then have a further 14 days to return the goods to us.

This right applies in addition to our 30-day return policy above. You may handle the goods as you would in a shop in order to inspect them, but we may reduce your refund if the value of the goods has been diminished by handling beyond what is necessary.

Certain items are excluded from this right, including personalised or custom-made goods, perishable goods, and sealed goods that are not suitable for return once opened for health protection or hygiene reasons.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Faulty or misdescribed goods

Nothing in this policy affects your statutory rights. If goods are faulty, not as described, or not fit for purpose, UK consumers have the right to reject them for a full refund within 30 days of delivery, and to a repair or replacement after that period, under the Consumer Rights Act 2015.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@aquarinse.store.

Contact

Aquarinse 24 Kingshill Avenue, Worcester Park, KT4 8DF, United Kingdom info@aquarinse.store https://aquarinse.store/